Welcome to Service First Merchandise and Promotions

Offers and Guarantees

At Service First Merchandise, our promotional experts will help you at every step to make sure your product is done right at the right time and at the Best price Guaranteed! We value your business and look forward to building a strong lasting business relationship.

We guarantee our products with our money-back guarantees:

100% Satisfaction Guarantee
100% Quality Control
On-time Shipment Guarantee

We also offer Free Samples so you can see and feel the product before you order.

100% Satisfaction Guarantee
Service First Merchandise wants you to be Completely Satisfied with your purchase. To ensure that you are 100% satisfied we offer premium branded merchandise. If you are not completely satisfied with your promotional product purchase we will replace, credit, or refund your order*. Just contact us within 10 days of your purchase's arrival and we will resolve the issue. Note that refunds may require merchandise be returned.

100% Quality Control
You will take comfort in knowing that we take great pride in providing the best products on the market. If you are not fully satisfied with the product, we will look into the issue and work hard to find a product to your liking of better quality. Our quality control process insures that every product you purchase has been specifically chosen by our product specialists for its durability, quality and effectiveness for a promotional campaign. We will even send you Free Samples, to make sure that the product is 100% to your liking prior to ordering.

On-time Shipment Guarantee
If you give us a specific in-hand date, we guarantee to deliver your product on time or your money back. We will work with you each step of the way to select the best rush option or proper expedited delivery method in order to deliver the products in time for your event. On top of that, we offer NO markup on shipping!

Free Samples
We are happy to provide our valued business customers who register Four Free Samples per order. If you're interested in getting a sample today, please contact us to have an account manager discuss your sample request.

Absolutely NO Markup on Shipping

We are in the business to help your business. We strive to deliver the lowest rates with TRUE shipping costs. You pay the exact UPS or FedEx rates. You may even use your own shipping accounts for all your shipments. However in some instances a minimal handling fee of $5 will apply for the entire shipment. Heavier items like ceramic mugs might have extra minimal packaging fees per box. No surprise shipping costs.

Please feel free to contactt customer service prior to placing your order for an estimated shipping quote. Please note if a close in-hand date must be met then expedited shipping may be used, in which case we will present all cost and options for you before the products ship out.
NO Setup Charges for Exact Re-Orders
We value your business and look forward to building a strong lasting business relationship with you. That is the reason why we do not believe in charging our clients any setup charges for re-orders. All setup charges waived on Re-Orders. Please contact customer service to place your re-order today!

At the end of the day…….Overall Customer Service is Priority #1

Whether you are giving us a call or simply sending an email to request information, you will always experience prompt professional service; Guaranteed. Let us go the extra mile to assist you with your needs. Our customer service approach is above and beyond the ordinary.We provide knowledgeable and extremely friendly service. We believe that service with a smile can extend over the phone or online.